CANCELLATION POLICY

While, we try to ship out every order that has been successfully placed with www.delhimall.com within 2 working days, there are some situations in which we may have to cancel orders.

Some of the situations that may result in your order being cancelled include (but not limited to): 

  • Product No Longer Available With Us Or Temporarily Out Of Stock
  • Limitations On Quantities Available For Purchase
  • Restrictions On Quantity Or Number Or Orders As Per T&C
  • Inaccuracies Or Errors In Product Or Pricing Or Promotion Information
  • Problems Identified By Our Credit And Fraud Avoidance Department
  • Inaccurate Or Insufficient Address
  • Non-Serviceable Locations

At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.

Cancellations by the Customer

In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us.

3 days Replacement only, No Returns!

This item is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

Any product that is labelled as non-returnable on the product detail page will not be eligible for returns/Replacement,

If there is No Courier Service for Return Pickup on your Address than Customer can send us via Speed Post/ India Post, Once we receive the Product will Refund you Courier Charges.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact.delhimall@delhimall.in If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact.delhimall@delhimall.in

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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